DO’s and DON’Ts for Unit Run Canteens under CSD - ALLCGNEWS

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15 December 2010

DO’s and DON’Ts for Unit Run Canteens under CSD



DO’s
  • Demand only what customers desire, not what is prompted.
  • Report failure in after-sales-service/ quality to Depot Manager / RM/ HO.
  • Nominate responsible representative for URC meetings.
  • Report non-availability of desirable items to RM / HO.
  • Canteen staff to ensure that consumer durables are sold duly checked by the customer.
  • Guarantee card to be filled and handed over to customer.
  • Get defective items (within warranty period) replaced free of cost as entitled to the customer.
  • Up-date the price list regularly.
  • Submit indents before 10th of every month.
  • Indents should be raised according to what customers need and not just the repetition of old demands.
  • Ensure that cheques are not dishonoured.
  • Accept new items for better appreciation and feedback from customer.
  • Report descrepancies like shortages, wrong issues, etc., duly enclosing Board Proceedings to the depot within 30 days.
  • Please adjust petty loses in your QD.
  • Check doubtful packing cases at the time of collection.
  • Collect AFD (Category-II) items within the same month in which they are received / invoiced.
  • Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.

DON’Ts
  • Don’t pamper CSD staff.
  • Don’t accept items substituted / forced without your consent.
  • Do not correspond for petty losses.
  • Please avoid leakages of stores to unauthorised sources.
  • Do not send clueless representatives for collection of stores.
 
 
 
 
 
 
Source -  This article is from CSDINDIA

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