DO’s and DON’Ts for Unit Run Canteens under CSD

DO’s

• Demand only what customers desire, not what is prompted.
• Report failure in after-sales-service/ quality to Depot Manager / RM/ HO.
• Nominate responsible representative for URC meetings.
• Report non-availability of desirable items to RM / HO.
• Canteen staff to ensure that consumer durables are sold duly checked by the customer.
• Guarantee card to be filled and handed over to customer.
• Get defective items (within warranty period) replaced free of cost as entitled to the customer.
• Up-date the price list regularly.
• Submit indents before 10th of every month.
• Indents should be raised according to what customers need and not just the repetition of old demands.
• Ensure that cheques are not dishonoured.
• Accept new items for better appreciation and feedback from customer.
• Report descrepancies like shortages, wrong issues, etc., duly enclosing Board Proceedings to the depot within 30 days.
• Please adjust petty loses in your QD.
• Check doubtful packing cases at the time of collection.
• Collect AFD (Category-II) items within the same month in which they are received / invoiced.
• Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.
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DON’Ts

• Don’t pamper CSD staff.
• Don’t accept items substituted / forced without your consent.
• Do not correspond for petty losses.
• Please avoid leakages of stores to unauthorised sources.
• Do not send clueless representatives for collection of stores.

 
 
 
 
 
 
Source -  This article is from CSDINDIA