National Consumer Helpline Records 5441 Calls in July 2010; Over 16% Calls

  The National Consumer Helpline (NCH) has recorded 5441 calls during July 2010. Delhi, with 1986 calls, remains on the top followed by Uttar Pradesh, Maharashtra, Haryana and Rajasthan. Delhi, Uttar Pradesh, Bihar, West Bengal and Karnataka have recorded an increase in share of complaints.

            Break-up of calls in respect of top five States is as unde

June 2010				July 2010
S.No.	State	Complaints	% age	Complaints	% age
1	Delhi	1850	36.24	1986	36.50
2	Uttar Pradesh	587	11.50	663	12.19
3	Maharashtra	467	9.15	496	9.12
4	Haryana	474	9.29	397	7.30
5	Rajasthan	385	7.54	385	7. 08

            Of the total calls/complaints, 16.48% relate to telecom sector. Other sectors/areas on which calls were received include insurance (8.19%). banking (6.71%), electricity (2.26%) and PDS (1.88%). 

          Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline which was launched in March, 2005 is instrumental in guiding consumers and resolving their problems.   As per feedback received from the callers, 254 complaints were resolved.